At Nora Cozy, we are committed to delivering your home décor products safely and on time. Please read our shipping policy carefully for details on how we process and deliver your orders.
- Serviceable Areas
Please ensure your delivery address is complete and accurate to avoid delays. - Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- Delivery Time
- Standard delivery takes approximately 3–7 business days from the date of dispatch, depending on your location.
- Remote areas may require additional time.
- Shipping Method
- We use trusted courier partners to ensure timely and safe delivery.
- A tracking number will be shared via SMS or email once your order is dispatched.
- Shipping Charges
- Shipping is free on all orders unless stated otherwise during checkout.
- Any additional delivery charges (if applicable) will be clearly communicated before order confirmation.
- Cash on Delivery (COD)
- We offer Cash on Delivery (COD) as our only payment method.
- Please ensure someone is available to receive the order and make the payment upon delivery.
- Delivery Issues
If your order arrives damaged, incomplete, or doesn’t arrive within the estimated time frame, please contact us immediately at:
📧 Email: [email protected]
Include your order number and a brief description of the issue. We will investigate and assist you promptly.
- Change of Address
To update your shipping address, please contact us within 12 hours of placing the order. Once the order is dispatched, changes may not be possible.