At Nora Cozy, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a return and refund process under the terms outlined below.

  1. Eligibility for Returns
    We accept returns only in the following cases:
  • The item is damaged or defective upon delivery
  • The wrong item was delivered
  1. Return Time Frame
    You must request a return within 48 hours of receiving your order. Requests made after this period will not be eligible for return or refund.
  2. Return Conditions
    To be eligible for a return:
  • The item must be unused and in its original packaging
  • All tags, labels, and accessories must be intact
  • Proof of purchase (order number or receipt) is required
  1. Return Process
    To request a return:
  • Email us at 📧 [email protected]
  • Use the subject line: Return Request – Order #[Your Order Number]
  • Include a brief description of the issue and attach a photo of the item, if applicable
  • Our team will review your request and respond within 2 business days

If your return is approved, we will schedule a pickup or guide you through the return process.

  1. Refund Policy
    Once the returned item is received and inspected:
  • Approved refunds will be processed within 7 business days

Please note:

  • We do not offer refunds for items returned due to change of mind
  • Shipping fees (if any) are non-refundable
  1. Non-Returnable Items
  • Used or damaged items not reported within 48 hours
  • Custom-made or clearance items
  1. Contact Us
    For any return or refund-related inquiries, reach out to:
    📧 [email protected]